Americare Ambulance
  • 08-Aug-2016 to 31-Dec-2017 (PST)
  • Garden Grove, CA, USA
  • Full Time / Part Time



Receives emergency and non-emergency requests for ambulance service from public and private parties and transmits orders to suitable response units by performing the following duties.





  • Operates the telephone console to receive incoming calls and requests for service.
  • Questions the calling party, regarding the needs of the sick or injured person, in order to determine the most appropriate resource(s) to respond to the request.
  • Inputs vital information into the Computer Aided Dispatch (CAD) System.
  • Scans the computer screen, and operates the Teletrac® Device, to determine the most appropriate ambulance to send.
  • Monitors specialized telecommunications equipment that indicates the needs of public agencies.
  • Operates the two way radio, Mobile Display Terminal (MDT), and paging system, to dispatch ambulances and other necessary resources.
  • Relays instructions, information or questions to and from remote personnel, units, and scenes.
  • Records all activity regarding a transport into the CAD System.
  • Relays information between hospital staff and field providers at scenes or in ambulances.
  • Transmits and receives messages between the company and other agencies.
  • Contacts field providers to verify assignment locations, monitors dispatched units and, when necessary, serves as a liaison with callers.
  • Operates the TTD equipment to communicate with the hearing impaired.
  • Participates in Quality Improvement activities including audits, peer review and data collection activities.
  • Participates in continuing education activities as a student, instructor, and proctor.
  • Serves as a company representative promoting positive customer relationships through proactive involvement in public business and community activities





High school diploma or general education degree (GED); or one to three months of related experience and/or training; or equivalent combination of education and experience.  One year of field experience as an EMT-1 is preferred. Maintain current certifications in First Aid and CPR.  EMT-1 certification is preferred and any Federal, State or local requirements must be met.





Occasionally:    Boredom.

Frequently:       Repetitive tasks, high call volume.

Constantly:       High Pressure, hazards, fatigue, and intense tasks.





Occasionally:    Lifting no greater than 50 pounds, pushing, pulling, reaching, climbing,

                        Kneeling, stooping, bending, leaning, sitting, upper and lower body flexibility.

                        Driving an ambulance, field support vehicle, or other assigned vehicle.

Frequently:       Carrying no more than 30 pounds.

Constantly:       Hearing, listening, clear speech, upper and lower body flexibility, seeing, multiple physical activities performed at the same time. Carrying no more than 20 pounds.



Occasionally:    Works alone, outside, confined areas, temperature changes, Cleaning  


Frequently:       Walking inside and outside confined areas, extreme heat and cold, temperature

                        Changes, wet and/or humid, noise, vibration, mechanical, electrical and

                        Pressurized equipment, burning materials, moving objects, high

places, extended days.

Constantly:       Works with and around others, face-to-face and verbal contacts with others,

                        Shift work, inside.  Hearing/listening, clear speech, touching, seeing.



Occasionally:    Complex reading and writing, memorization, simple math skills, judgment,

                        reasoning, decision-making.

Frequently:       Analyzing, perception/computation, problem solving.

Constantly:       Simple reading and writing, memorization, simple math skills, judgment, reasoning, decision-making.



Occasionally:    Radio, calculator, copy machine, stapler, 3-hole punch, stamping, sharpener,

                        hose, vacuum cleaner, protective clothing.

Frequently:       Computer/typewriter, facsimile, gurney, maps, bandaging, suction equipment,

                        airway equipment/airway bag, disposable supplies, durable equipment, cleaning

                        equipment, protective devices and clothing.

Constantly:       Portable radio, maps, pager.

Americare Ambulance
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